Shipping Information

What Shipping Methods Are Available?

All freezer and shelf-life bait is shipped using our chosen courier. We occasionally use Royal Mail for smaller items such as popups or dips. All orders of £40 and over shall qualify for free shipping.

We also offer a free local delivery and collection service within the Bexhill and Hastings area with no minimum spend requirements, please send us an email or message for further information.

How Long Will It Take To Get My Bait?

All orders are usually despatched within 24hrs however, during busy periods please allow 2-3 working days. In the unlikely occurrence we do not hold your preferred bait in stock, please allow 5-10 working days for your order to be despatched. You will be advised if this is the case. 

All bait orders are shipped using our trusted service ensuring your bait is as fresh as possible. Occasionally we will use a Royal Mail service that can take up to 3 days for items such as popups or dips ordered separately.

Do You Ship Internationally?

We can ship internationally, please get in touch with us: info@originbaits.com for a shipping quote.

Can I get my bait delivered to my place of work?

Yes, bait can delivered to both residential and commercial addresses, but please make sure if you are not available that someone is there to take the package. If you choose to have the order “left in a safeplace”, please note: Any theft, loss or damage to your goods or parcel resulting from this arrangement will not be replaced, refunded or credited. 

Payment Information

What Payment Methods Are Accepted?

We currently accept all major credit cards processed by our chosen payment gateway “Stripe”. We can also accept payments via PayPal, please contact us for more details: info@originbaits.com 

Is Buying On-Line Safe?

Our website is 100% secure and encrypted using the latest SSL technologies to ensure you payment and personal information is kept safe at all times. 

Orders and Returns

How do I place an Order?

It is easy to place an order using our online shop, simply place items in your basket and the checkout to pay!

Do I need an account to place an order?

No, you can checkout either as a guest or by creating an account. We would recommend creating an account as this will store all your details for next time. 

Who should I to contact if I have any queries?

We are always happy to help, you can contact us using email: info@originbaits.com or by using our Facebook page www.facebook.com/originbaits

How Can I Cancel Or Change My Order?

If you would like to cancel or change your order, please contact us within 24 hours of placing the order by contacting: info@originbaits.com 

How Do I Track My Order?

You can track your order by using the tracking area of our website. 

How Can I Return a Product?

Due to the nature of our products, we are unable to accept product returns.

What if there is an issue with my order?

If you are not satisfied with the goods supplied, they are faulty or they are not as we described on our website, please contact us immediately: info@originbaits.com

If when you receive your parcel(s) you notice that there is any evidence of damage to the outside packaging, please ask the courier to witness you opening the parcel to enable you to sign the delivery note as ‘goods damaged’